Privacy Policy

1. Information We Collect

We may collect the following information:

• Full name and date of birth.
• Email address and phone number.
• Address and, where required, government-issued identification.
• Account credentials and your membership ID and QR code.
• Membership tier, points balance, and card-out history.
• Attendance, game play, and tournament participation.
• Payment status and transaction records (online payments are processed by our payment service providers).
• Device information, IP address, login history, and security logs.

2. How We Collect Information

We collect information:

• Directly from you when you register or update your profile.
• Automatically as you use the website and app.
• From our in-venue systems during game play and card-outs.
• From our payment provider regarding payment status.

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Verify your identity and age.
• Award points and process card-outs.
• Maintain tournaments and leaderboard rankings.
• Process membership and store payments.
• Detect and prevent fraud and protect gaming integrity.
• Provide customer support and improve our service.
• Meet our legal and regulatory obligations.

4. How We Share Information

We do not sell your personal information. We only share it:

• With service providers who help us operate (such as our payment provider), under confidentiality obligations.
• When required by law or valid legal request.
• To investigate or prevent fraud.
• To protect the legal rights, safety, and property of KS Mansion, our members, or the public.
• With your consent.

Certain limited information, such as your Gamer Tag, leaderboard position, membership tier, and tournament rankings, may be displayed publicly inside KS Mansion. No sensitive personal information is displayed publicly.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the service is used. You can control cookies through your browser or device settings, though some features may not work properly without them.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including password hashing, secure authentication, encrypted communication, access logging, and activity monitoring.

No internet-based service can guarantee absolute security, so we cannot promise that your information will always be completely safe.

7. Data Retention

We keep your information for as long as your account is active and as needed to provide our service, meet legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to object to or limit certain uses.

You can update much of your information in your member profile. To make other requests, contact KS Mansion support. We may need to verify your identity before acting on a request.

9. Children's Privacy

KS Mansion is not intended for anyone below the legal age to take part in gaming activities. We do not knowingly collect information from underage individuals. If we learn that we have, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the website or app, and we may ask you to accept the updated version.

Continued use after an update means you accept the revised Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact KS Mansion support through the website or app.

12. SMS Messaging and Web-Form Opt-In Privacy

When you choose to opt in to a KS Mansion SMS program through a web form, we collect your mobile number and a record of your consent, including the consent wording, time, and method. We use this information to deliver the messages described in that opt-in form, manage your messaging preferences, and keep evidence of consent.

SMS consent must be a separate, voluntary choice. Creating an account, accepting this Privacy Policy, or purchasing a membership does not by itself provide consent to receive marketing text messages. Consent to marketing messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own purposes. We may provide information to messaging service providers, such as Twilio and telecommunications carriers, only as needed to deliver messages on our behalf and honor opt-out requests.

Message frequency depends on the program described at opt-in. Message and data rates may apply. For an active KS Mansion SMS program, reply STOP to unsubscribe or HELP for messaging assistance. You may also contact Support through our Helpdesk. We may retain a record of your opt-out to prevent further unwanted messages and meet legal obligations.

This policy describes our SMS privacy commitments; viewing it does not subscribe you to text messages.