Helpdesk
Answers first.
31 quick answers on memberships, KS Points, rankings and tournaments at KS Mansion, each with the exact place to find it.
31 questions shown
Account & Access
Signing in, passwords, profile and two-factor security.
Choose a tier on the Membership page, then complete registration. Every application, including Bronze, must be approved by an Admin or cashier before you can use membership benefits. Payment alone does not activate a membership.
Where to find it: Site header > Membership (or Join) > choose a tier > Register
Open the Login menu in the site header and pick Member Login. Enter the email and password you registered with. If two-factor authentication is on, you will be asked for your code next.
Where to find it: Site header > Login > Member Login
Use the forgot password link on the Member Login page and enter your account email. Follow the reset link sent to that email to choose a new password. Reset links expire, so request a fresh one if it no longer works.
Where to find it: Site header > Login > Member Login > Forgot password
Your personal details, Gamer ID, profile photo and password live in My Profile. Edit your Gamer ID under Personal Information and press Save Changes. The ID must be available; capitalization does not make a taken ID available. Your account and balances stay the same.
Where to find it: Member Portal > My Profile (mobile: More > My Profile)
Open Security & 2FA and enable either Email 2FA or an authenticator app by scanning the QR code shown. Save your backup codes somewhere offline in case you lose access to your 2FA method.
Where to find it: Member Portal > Security & 2FA (mobile: More > Security)
When a KS Mansion legal document is new or updated, members must review and accept the current version before the portal opens. You only see documents you have not yet accepted. You can reread them any time afterwards.
Where to find it: Member Portal > Legal Documents (mobile: More > Legal Docs)
Memberships & Payments
Tiers, joining, upgrading and billing status.
All memberships, Bronze included, need Admin or cashier approval. Paying does not skip that step. Your status appears at the top of the Member Portal once you sign in.
Where to find it: Member Portal > top of the page (membership and billing panel)
KS Mansion offers several membership tiers. Current tiers, benefits and pricing are always shown on the membership selection page, so check there rather than relying on older information.
Where to find it: Site header > Membership
Signed-in members can use the Upgrade Membership button at the top of the Member Portal. Some tournaments and features require a specific tier, and the portal will tell you which tier is needed.
Where to find it: Member Portal > Upgrade Membership button (top of every section)
Your membership and billing status appears at the top of the Member Portal. If a payment needs attention, the notice there explains the next step.
Where to find it: Member Portal > top of the page (billing panel)
After registering you can choose Pay in shop, which covers one month and does not renew automatically, or online card billing, which renews automatically. Current amounts are shown on the payment screen.
Where to find it: Site header > Membership > choose a tier > Payment, or Member Portal > Dashboard (shop payment panel)
Create a shop payment request from your Dashboard. You get a membership payment QR to show the cashier at CC or HH. The cashier scans that payment QR and confirms the exact amount received. This payment QR is separate from your Gamer QR, which is only for points and check-in.
Where to find it: Member Portal > Dashboard (shop payment panel)
Unpaid shop payment requests expire 24 hours after they are created, and no payment is recorded. Choose a tier again on your Dashboard to generate a new request.
Where to find it: Member Portal > Dashboard (shop payment panel)
Do not pay again yet. First check your status: the payment result page and the panel at the top of the Member Portal show whether a payment is recorded or still processing. After a successful shop payment, the Dashboard shows a receipt number and blocks a repeat payment for that tier for 24 hours to prevent duplicates. Only retry if your status clearly shows no payment was recorded. If you were charged and nothing shows, contact support instead of paying again.
Where to find it: Member Portal > top of the page and Dashboard, then Helpdesk > Contact Support
Points & Rankings
KS Points, your member card and the leaderboard.
Your member card, Gamer ID and QR code are on the Dashboard in the Member Portal. Staff scan this QR at the cashier and for tournament check-in.
Where to find it: Member Portal > Dashboard (mobile: Home)
The Dashboard lists the current top-up options. The most direct way is at the cashier: show your QR code and staff credit your points. Follow the instructions on the Dashboard for any other listed option.
Where to find it: Member Portal > Dashboard > Top Up KS Points
The 2026 player rankings rank members by accrued value, converted at 100 points = 1.00. That figure is a ranking score, not cash or a dollar balance. The 2026 board had a fresh start on October 9, 2026 at 12:42 PM Alaska time, and earlier earnings are excluded.
Where to find it: Site header > Leaderboard, or Member Portal > Rankings (mobile: Ranks)
Higher tiers list a points multiplier on the Membership page. Multipliers only affect how your points accrue; they are not a payout, cash value or prize. Check the Membership page for each tier's current multiplier.
Where to find it: Site header > Membership
Refresh the Dashboard first. If a top-up made at the venue still does not appear, ask a cashier on your next visit or contact support with the date and approximate time.
Where to find it: Member Portal > Dashboard, or Helpdesk > Contact Support
Tournaments & Check-in
Registration, venue check-in and attendance.
Public listings are on the Tournaments page. Signed-in members see the tournaments they can join, with status and tier requirements, in the portal. All tournament dates and times are shown in Alaska time.
Where to find it: Site header > Tournaments, or Member Portal > Tournaments (mobile: Tourney)
When registration opens you will see it on your Dashboard and in the notification bell. Register from the Member Portal. If a tournament needs a higher tier, the portal shows which tier is required.
Where to find it: Member Portal > Dashboard or Tournaments, and the bell icon at the top
Registered players must attend in person at the venue and have their Gamer QR scanned by staff to check in. Gamer IDs and manual requests are not accepted for attendance. Arrive before staff close check-in.
Where to find it: Member Portal > Dashboard > your Gamer QR (show it to staff at the venue)
When staff close check-in, every registered player who was not scanned in gets a 7-day tournament ban. A membership bought for that tournament is not refunded for missed attendance. Your Dashboard shows a 'Check-in closed - missed' card and when the ban ends.
Where to find it: Member Portal > Dashboard (attendance cards) and Tournaments
Current title holders are shown on the Tournaments pages, both publicly and inside the portal.
Where to find it: Site header > Tournaments, or Member Portal > Tournaments
Store & Prizes
Store purchases, YELL CARD and the Fire Bird prize.
Browse items on the public Store page or inside the Member Portal Store. Purchases from the portal Store are made as a signed-in member.
Where to find it: Site header > Store, or Member Portal > Store (mobile: More > Store)
The YELL CARD button in Play sends a card request to venue staff while you are playing. You will see when a request is pending.
Where to find it: Member Portal > Play (YELL CARD) (mobile: Play)
Each day, one player who played that day is drawn as the Fire Bird winner. Playing during a shift enters you automatically; there is nothing to sign up for.
Where to find it: Member Portal > Fire Bird Prize (mobile: More > Fire Bird)
Support
Feedback, legal documents and reaching our team.
Chat with Live Support
Text our team from your member account — any membership status, including pending or expired. Messages are saved and a Support team member replies right here. Replies aren't always immediate. Sign in as a member to start.
Submit feedback from the Member Portal. Your past submissions are listed in the same section so you can follow up on them.
Where to find it: Member Portal > Feedback (mobile: More > Feedback)
All current KS Mansion legal documents and your acceptance history are in Legal Documents.
Where to find it: Member Portal > Legal Documents (mobile: More > Legal Docs)
Yes. Sign in as a member and press Chat with Live Support. Any membership status can chat, including pending or expired. Your messages are saved and a Support team member replies in the same chat; replies are not always immediate, so you can close it and check back later.
Where to find it: Helpdesk > Support > Chat with Live Support, or Member Portal > Helpdesk
Open the Support page. When phone support is available, you can call for general help. Signed-in members with an active membership can also press a button to generate a temporary verification code to read to staff on the call. The code is not shown automatically and expires after a short time. If support is offline, the page says so.
Where to find it: Helpdesk > Contact Support, or Member Portal > Support